TRUST & SAFETY

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Key Release

Client keys are coded & stored inside a locked cabinet to which only the managers of Queen Bee Cleaning Service have access. In the event, the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Queen Bee Cleaning Service will not be held liable for any damages or theft to the client home. Upon termination/cancellation of services, Queen Bee Cleaning Service shall return any client key(s) in its possessi...

Can I Trust The Cleaners?

Queen Bee customers enjoy the benefits of a full contingent liability insurance of $1,000,000 & a $10,000 fidelity bond. This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage & damage. We run a detailed nationwide background check on all applicants in our hiring process & we are fully licensed, bonded & insured.

What Is Your 100% Satisfaction Guarantee?

We want you to be 100% satisfied with each cleaning you receive from us. If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free. Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.

Is My Personal Information Safe & Secure?

Our website is protected by an extended validation SSL certificate issued by COMODO Our booking form has its own layer of 256-bit security protocol; the credit card transactions are processed by Stripe. No credit card numbers are stored in our system, rest assured we take security very seriously.