PRICING & POLICIES

Instant Pricing

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s ...

Hourly Service

If you requested hourly service, have a prioritized list available, our cleaning crew will start at the top of the list & work the way down until the time is up. * Please note we don’t offer a recurring discount for hourly cleaning.

Do I Need To Be At Home?

It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit. You may leave keys hidden under the mat, in the mailbox, etc., with a neighbor, front desk, or give us a spare. We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.

Pets

We will gladly work around pets, we are a pet-friendly company, within reason. We ask that indoor activity is limited for cleaning efficiency & safety. If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home. Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our c...

Cleaning Teams or Solo?

We always work in teams of 2, occasionally more cleaners may be needed due to the complexity of work or a busy schedule. We do our best to limit rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians. Our employees have been rigorously background screened & drug tested prior to work with us, you can rest assured all our staff has integrity & is held accountable.

Arrival Window

We schedule the jobs in an order that requires the least amount of drive to help maintain low prices and avoid trip fees. Please allow us 90-120 minute window to deal with traffic, parking & other surprises.

Use Of Home Owner’s Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit; since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Late Cancellation

Service reliability is extremely important to you & also our employees. Because we reserve a time especially for you, we request that you give us a minimum of 24 hours advance notice If you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee. Our business number 425-786-1360 is available to you at all times. Exceptions to this policy would include things that cannot be foreseen.

Items We Cannot Clean

- Dishes: dishes are daily chores outside the scope of our cleaning service, however, if there are a small number of dishes in the sink we will gladly put them in a dishwasher, we cannot economically charge for service beyond this. - Mold removal is a specialty, Due to OSHA (https://www.osha.gov/SLTC/molds/control.html) regulations, we cannot be liable for any mold-related risks in client’s homes. - We cannot clean hoarding homes or areas containing any animals & humans body f...

Unreachable Areas & Heavy Items

For liability reasons, our employees do not use ladders or move objects or furniture more than 35 pounds to protect them from injury If you would like cleaning behind heavy objects, please move prior to cleaning.

Lockouts

Client shall make the service location accessible to Queen Bee Cleaning Service personnel on the scheduled service day. If the team is locked out of Client’s home, every effort will be made to establish contact with Client to arrange for entry into the home, If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $70 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost reve...

Payment

Payment is due at the time service is rendered, we accept cash or check. In the event payment is not collected at the job site, the credit card on file will be charged for the total due.

Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. Customer rate shall be increased annually, by an amount not-to-exceed 8% of client’s current rate.

Inclement Weather

We will be closed for business when weather conditions prevent Snohomish County School Districts from opening.

Holidays

Queen Bee Cleaning Service does not do holiday visits, If your scheduled day falls on a holiday we will contact you to reschedule The following holidays are observed: Independence Day Thanksgiving (Open Until 12:00 pm) Black Friday Christmas Eve (Open Until 12:00 pm) Christmas Day Dec 31st (Open Until 12:00 pm)

Do You Have a Cancellation Policy?

We request that you give us a minimum of 24 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.

Satisfaction Guarantee Policy

We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will rectify the error at no charge.